Cancellation & Refund Policy

At Tribe Stays, we strive to provide a seamless living experience for our residents. Below is our cancellation and refund policy for all bookings, including coliving, suites and hostel stays.

1. Cancellation Process

A cancellation is only accepted if it is officially submitted through the Tribe Stays app at least 30 days before the check-out date. Any cancellation request made outside of this process will not be considered valid.

2. Cancellation & Refund Eligibility

1. Deposit Refund Eligibility:

The security deposit will be refunded only if:

• The full package amount has been paid before check-in, OR
• The resident has completed their full tenure successfully. Any damages/dues will be subtracted from the deposit. The balance will be refunded.

2. No Refund Cases & Forfeiture:

No refunds will be provided in the following cases:

• Partial payments, including installment-based plans.
• Token amounts or advance payments that do not cover the full package amount.
• Early move-outs before completing the tenure, regardless of the reason, and full lock-in payment not made.

Any amount apart from the deposit is forfeited upon any cancellation, regardless of the tenure or reason.

3. Refund Processing Time

• Any eligible refunds will be processed within 90 working days from the date of cancellation or package end date through the original payment method or as per Tribe Stays' discretion.

Contact & Support

For any queries related to cancellations or refunds, you can contact us:

• By email: hello@tribestays.com
• By visiting our contact page: https://tribestays.com/contact-us/
• By phone: +91 8880868000