Tribe CoLiving & Student Accommodation
Tribe CoLiving & Student Accommodation
Tribe Cancellation Policy
At Tribe Stays, we strive to provide a seamless living experience for our residents. Below is our cancellation and refund policy for all bookings, including co-living, suites, and hostel stays.
A cancellation is only accepted if it is officially submitted through the Tribe Stays app at least 30 days before the check-out date. Any cancellation request made outside of this process will not be considered valid.
No refunds will be provided in the following cases:
Any eligible refunds will be processed within 90 working days from the date of cancellation or package end date through the original payment method or as per Tribe Stays’ discretion.
This policy applies to all bookings made from 1st January 2025 onwards.
For any clarifications, please contact the Tribe Stays management team.
If a resident requests a cancellation up to 14 days before the start of the confirmed package date, a cancellation and administration charge of the booking/token amount (or any such amount as communicated by Tribe) will be deducted, and the balance amount will be refunded after 60 working days (excluding weekends, national holidays, and any days the Tribe corporate office/site office is not operational). In case of a package alteration, it must be informed at least 14 days before the package start date to be valid.
However, if the cancellation request is made within 14 days prior to the package start date or after the package start date, the entire amount is non-refundable and will be forfeited. The resident shall not be eligible for any refunds except for the security deposit, which will be refunded on its due date.
The resident shall not be entitled to any reduction or refund of rent at any time, even if the booked room remains unoccupied for any reason post check-in. The resident is liable to pay the entire amount due, and no refund shall be made under any circumstances once the package has started. If full payment is not made before check-in, the security deposit is forfeited as well.