Resident Cancellation Refund Policy | Effective Date: 1st January 2025

At Tribe Stays, we strive to provide a seamless living experience for our residents. Below is our cancellation and refund policy for all bookings, including co-living, suites, and hostel stays.

1. Cancellation Process

A cancellation is only accepted if it is officially submitted through the Tribe Stays app at least 30 days before the check-out date. Any cancellation request made outside of this process will not be considered valid.

2. Cancellation Refund Eligibility

1. Deposit Refund Eligibility:

• a) The full package amount has been paid before check-in, OR
• b) The resident has completed their full tenure successfully. Any damages/dues will be subtracted from the deposit. The balance will be refunded.

2. No Refund Cases (Forfeiture):

No refunds will be provided in the following cases:

• Partial payments, including installment-based plans.
• Token amounts or advance payments that do not cover the full package amount.
• Early move-outs before completing the tenure, regardless of the reason, and full lock-in payment not made.
• Any amount apart from the deposit is forfeited upon any cancellation, regardless of the tenure or reason.

Cancellation & Refund Policy – Before 1 January 2025

If a resident requests a cancellation up to 14 days before the start of the confirmed package date, a cancellation and administration charge of the booking/token amount (or any such amount as communicated by Tribe) will be deducted, and the balance amount will be refunded after 60 working days (excluding weekends, national holidays, and any days the Tribe corporate office/site office is not operational). In case of a package alteration, it must be informed at least 14 days before the package start date to be valid.
 
However, if the cancellation request is made within 14 days prior to the package start date or after the package start date, the entire amount is non-refundable and will be forfeited. The resident shall not be eligible for any refunds except for the security deposit, which will be refunded on its due date.
 
The resident shall not be entitled to any reduction or refund of rent at any time, even if the booked room remains unoccupied for any reason post check-in. The resident is liable to pay the entire amount due, and no refund shall be made under any circumstances once the package has started. If full payment is not made before check-in, the security deposit is forfeited as well.